Privacy Policy
Welcome to GelSeatcushion.
This Privacy Policy explains how GelSeatcushion collects, uses, discloses, and protects your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
Personal Information We Collect or Process
We may collect personal information that you provide directly to us when you browse our website, create an account, make a purchase, subscribe to updates, or contact customer support.
- Contact details: such as your name, email address, billing address, shipping address, and phone number.
- Order information: such as products purchased, order number, payment status, delivery details, and return or refund requests.
- Account information: such as login details, saved addresses, preferences, and communication settings.
- Customer support information: such as messages, requests, questions, reviews, feedback, or complaints you send to us.
- Device and usage information: such as IP address, browser type, device type, pages viewed, referring pages, and interaction with our website.
Personal Information Sources
We may receive personal information from the following sources:
- Directly from you: when you submit forms, place orders, contact us, or provide information through our website.
- Automatically: when you browse our website through cookies, analytics tools, and similar technologies.
- Service providers: such as payment processors, shipping providers, fraud prevention services, email platforms, and analytics providers.
How We Use Your Personal Information
GelSeatcushion uses personal information to operate our website, process orders, provide customer service, improve user experience, and communicate with customers.
- To process and fulfill your orders.
- To send order confirmations, shipping updates, and service messages.
- To respond to your questions, requests, or complaints.
- To manage returns, refunds, exchanges, and warranty-related requests.
- To improve our website, products, services, and customer experience.
- To detect, prevent, and investigate fraud, abuse, security issues, or illegal activity.
- To comply with legal obligations, tax requirements, and business records.
- To send marketing communications where permitted by law or with your consent.
How We Disclose Personal Information
We may disclose personal information to trusted third parties only when necessary to provide our services, operate our business, or comply with applicable law.
- Payment providers: to securely process payments and prevent fraud.
- Shipping and logistics partners: to deliver your order and provide tracking information.
- Technology providers: to host our website, manage emails, analyze performance, and support website functionality.
- Professional advisors: such as accountants, legal advisors, or consultants where needed.
- Legal authorities: when required by law, regulation, legal process, or to protect our rights.
Relationship with Shopify
Our store may use Shopify or related commerce services to help power the online shopping experience. Shopify may process personal information as part of providing checkout, payment, order management, and related services.
When you interact with our store, certain information may be processed by Shopify according to its own privacy practices and applicable law.
Third Party Websites and Links
Our website may contain links to third-party websites or services. GelSeatcushion is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
Children's Data
Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove the information.
Security and Retention of Your Information
We use reasonable technical, administrative, and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure.
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, dispute resolution, fraud prevention, and business record purposes.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, restrict, or object to certain processing of your information.
- You may request access to the personal information we hold about you.
- You may request correction of inaccurate or incomplete information.
- You may request deletion of your personal information, subject to legal or operational requirements.
- You may opt out of certain marketing communications at any time.
- You may manage cookies through your browser settings.
To make a privacy-related request, please contact us at sales@gelseatcushion.com.
Complaints
If you have concerns about how GelSeatcushion handles your personal information, please contact us first so we can try to resolve your concern.
You may also have the right to lodge a complaint with a data protection authority depending on your location.
International Transfers
Your personal information may be processed, stored, or transferred outside your country of residence. When we transfer personal information internationally, we take steps designed to protect your information in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted means you accept the updated policy.
Contact
If you have any questions about this Privacy Policy or how GelSeatcushion handles personal information, please contact us:
Email: sales@gelseatcushion.com